After-Sales
Service
Your satisfaction is our priority after every purchase. Our specialist team handles every case with the same level of expertise we bring to our products — from first contact to full resolution.
Submit a warranty claim ›How does it work?
Three straightforward steps to report and resolve your issue. No RMA number required.
Make sure your product was purchased on Evike Europe, is still under warranty, and that the issue occurred during normal use.
See conditions belowRun through our diagnostic questionnaire to quickly identify and resolve your issue — no need to contact support in most cases.
Quick fixIf the questionnaire doesn't solve your issue, reach out to our team. A ticket is assigned immediately and you'll receive e-mail updates at every step.
6 to 7 business daysTroubleshooting questionnaire
Answer the questions below to identify and resolve your issue fast. This questionnaire covers the most common airsoft malfunctions.
This tool guides you step by step through diagnosing the most frequent issues (replica not firing, magazine problems, loss of power…). It does not replace an official warranty claim but can save you an unnecessary return by finding an immediate fix.
Coverage conditions
To benefit from our after-sales service, your situation must meet the following criteria.
- Product purchased on Evike-Europe
- Non-functional out of the box (factory defect)
- Malfunction during normal use
- Product still under manufacturer warranty
- Damage caused by misuse or improper handling
- Product out of warranty (see T&Cs)
- Product not purchased on Evike-Europe
- Damage from unauthorised modifications
Customer promise
Every warranty case is handled by our team with the same standards we apply to our products.
Return policy
Return shipping costs depend on the nature of your issue.
- Return shipping costs are the customer's responsibility
- Refund issued if the product meets our T&Cs
- Repair charged — return shipping covered by Evike Europe
- Return fully covered by Evike Europe
- Packaging and instructions provided after confirmation
- Product repaired or replaced based on diagnosis
- Full follow-up until complete resolution
Track your case
At every stage, you'll be kept informed of your case progress.
Quick FAQ
Full process: 6 to 7 business days on average (receipt → diagnosis → repair → return).
For validated warranty claims: return shipping fully covered by Evike Europe.
Average delivery time: 2 to 3 weeks
Tracking is only available once the item has left our French warehouse.
No tracking will appear at first — no need to worry.
Replicas imported from the USA may include an orange tip in compliance with US law.
What sets us apart
They trust us
Ready to submit your claim?
If the troubleshooting questionnaire didn't resolve your issue, contact our support team directly.