After-sales service 

At Evike-Europe, we want our customers to be 100% satisfied. If you have a problem with one of our products, our after-sales service is here to help you.

A few criterias are needed to benefit from this service:

• The product must have been ordered on Evike-Europe;
• The product must be non-functional when it comes out of the box (1) OR the product does not work anymore after a regular use (2).

The after-sales service will not be able look after your product if it is not functional after a wrong manipulation/use;

The product must still be under warranty (read our terms and conditions)
 

If you respect these conditions, send an email to support@evike-europe.com indicating :

• The order number linked to the purchase of the defective product
• The product you wish to return
• The reason why you want to send back the product

Our team will answer you quiclky and will help you to find the best solution to solve your issue. 

Before contacting our after-sales service, we invite you to use the questionnaire below to better target and try to solve your problem (remember to scroll down the page for each answer):