Evike Europe · Customer Service
Returns &
Returns &
Refunds
Something wrong with your order? Or just disappointed? At Evike Europe, our priority is your satisfaction. As long as the product is still in its original packaging, you can return it.
Your rights
14-day return window
If a product doesn't suit you (1) or is not the one you ordered (2), you have 14 days from the date you received your order to return the product(s).
ⓘ The 14-day period begins from the day you receive your order. Make sure to initiate your return request before this deadline.
Process
How to return an item
01
Send us an email
Contact us at support@evike-europe.com with the following information:
- Your order number
- The product(s) you wish to return and their quantity
- The completed withdrawal form
- Reason for return — indicate (1) product doesn't suit or (2) wrong item received, on the line of each article to return
02
Send back your package
Once your return request is validated, send the product(s) back in their original condition and packaging. Keep your proof of postage.
03
Warehouse verification
Once your return is received at the warehouse, we verify its status. You will receive a confirmation email with the status of your request.
04
Refund issued
Your account will be credited within 8 days after validation of the return and acceptance of the refund.
Conditions
Accepted
Not accepted
Return eligibility
You will be reimbursed only if the returned product meets the following conditions :
- Product in its original condition
- Packaging still in perfect condition
- All accessories and documentation included
- Returned within the 14-day window
- Opened or damaged packaging
- Product showing signs of use
- Missing parts or accessories
- Partial return of a bundle
⚠ Important — Bundles: Bundles cannot be returned partially. All items included in a bundle must be returned together in their original condition.
After your return
What happens next
Package received at warehouse
We verify the condition of the returned product(s).
Confirmation email sent
You receive an email confirming the return and the status of your request.
Refund processed
Your account is credited within 8 days after validation of the return.
Up to 8 days
Need help?
Contact our team
Our customer service team is available to help you with your return request. Don't hesitate to reach out — we're here to make the process as smooth as possible.
Evike Europe — Customer Support
Questions about a return? Our team responds within 24–48 business hours.
Contact support