Airsoft technician

Reporting directly to the Director of the B2C subsidiary, you will be responsible for the day-to-day management of the European customer service for replica weapons intended for airsoft.

• Follow up and resolve customer requests by email, social networks and telephone (basic technical explanations)

• Carry out initial diagnostics

• Validate requests for technical interventions (guarantee)

• Carry out repairs on equipment sent by customers

• Manage and follow up on requests for customer returns

• Diagnose any product malfunctions, report them and define appropriate remedial solutions in collaboration with the Design Office and your line manager

• Monitor product developments

• Respect the repair deadlines

• Receive and send parcels

• Monitor after-sales service performance indicators and prepare monthly reports

You have a minimum of 2 years of higher education with a specialisation in customer relations.

• A first experience in after-sales service in the industry, ideally in the defence sector is required.
• Knowledge of the air soft environment is a plus.
• Excellent command of oral and written French
• Good command of commercial and technical English
• Rigorous and organised
• Diplomatic and with excellent interpersonal skills

Job location: La Chaussée St Victor (41) France

Apply at job@evike-europe.com